Business IT Management and Support
EOT provides remote IT support and ongoing administration for business devices, networks, servers, Microsoft 365, and cloud services. We also provide equipment recommendations and infrastructure planning.
Managed IT Services and Project Support
Choose ongoing administration, focused support, or a defined infrastructure project. We can coordinate your outsourced IT function or complement the team you already have.
Managed Operational Services
Remote helpdesk, device administration, server support, network management, and vendor coordination for business IT environments.
EOT provides remote helpdesk support and administration of supported devices, servers, networks, and cloud services. We can serve as an outsourced IT function or work with your internal IT team.
Microsoft 365 Administration
Administration of Microsoft 365 accounts, licensing, email, collaboration platforms, and tenant policies.
EOT administers Microsoft 365 users, licensing, Exchange Online, Teams, SharePoint, OneDrive, and agreed tenant policies. We document access arrangements and configuration changes.
Executive Priority Support
Defined support and escalation arrangements for designated executives and their approved devices.
EOT provides a defined support path for designated executives. The service records approved devices, applications, escalation contacts, availability, and continuity requirements.
Security & Continuity
Administration of security controls, backup oversight, and business IT continuity planning.
EOT administers agreed security controls and coordinates backup oversight, recovery planning, and incident escalation. The proposal identifies the products, monitoring arrangements, and responsibilities included.
Infrastructure Planning & Build-Outs
Infrastructure planning covers new locations, capacity expansion, equipment replacement, and identified coverage gaps. EOT documents requirements, compares options, and prepares a recommendation.
- Networks, Wi-Fi, switches, firewalls, and equipment locations
- Camera coverage, cabling dependencies, and installer coordination
- Option comparisons, budget assumptions, and phased implementation
Equipment Ownership and Service Responsibilities
Your business purchases and owns its equipment, subscriptions, accounts, and data. EOT recommends technology and administers supported systems using authorized access.
The service agreement identifies remote management coverage, licensing, support availability, and vendor responsibilities. Physical installation, cabling, repairs, and on-site assistance are defined separately.
Service Assessment and Proposal
An initial assessment covers users, locations, existing equipment, administrative access, and support requirements. EOT uses this information to define the proposed service scope and responsibilities.
