Managed Operational Services
Remote helpdesk, device administration, server support, network management, and vendor coordination for business IT environments.
Service Coverage
EOT provides remote helpdesk support and administration of supported devices, servers, networks, and cloud services. We can serve as an outsourced IT function or work with your internal IT team.
Helpdesk & employee support
- Remote troubleshooting for supported computers, software, email, printing, and connectivity
- Ticket coordination, escalation, user guidance, and vendor follow-through
- Employee onboarding, offboarding, account changes, and access requests
Devices & servers
- Asset inventories, configuration records, and lifecycle recommendations
- Operating-system and application update management for supported systems
- Device-health monitoring, endpoint policies, and remote administration
- Administration of supported client-owned servers, virtual machines, and network storage
Networks & cloud services
- Remote management of supported firewalls, switches, Wi-Fi, VPNs, and network settings
- Cloud administration, domain and DNS coordination, and vendor management
- Business software deployment and license/subscription oversight
- Internet-provider troubleshooting and escalation coordination
Backups & IT planning
- Backup job oversight, retention review, and recovery-test coordination where contracted
- IT documentation, change records, and operational handover
- Equipment recommendations, replacement planning, and technology roadmaps
- Coordination of on-site vendors for tasks that require physical access
Equipment Ownership and Administration
Your business owns its equipment, subscriptions, accounts, and data. EOT administers the systems covered by your agreement using approved administrative access.
Before onboarding, we review supportability, licensing, remote connectivity, access permissions, and the responsibilities of your staff and vendors.
Service Onboarding Process
1. Environment Review
Understand your users, systems, vendors, business priorities, and current challenges.
2. Service Scope and Authorization
Define supported systems, access permissions, service coverage, responsibilities, and priorities.
3. Onboarding and Administration
Onboard approved systems, document the environment, and review changes as your needs evolve.
Service Requirements and Coverage
Can you manage equipment we already own?
Yes. We first review supportability, administrative access, licensing, and system condition. We document any equipment that needs replacement or remediation before it can be reliably managed.
Can you manage our entire business IT environment remotely?
We can coordinate and remotely administer the supported systems included in your agreement—from users and Microsoft 365 to devices, servers, and networking. Physical repairs, new cabling, hardware installation, and some outages still require someone on site.
Do you supply hardware?
We recommend equipment based on your requirements. Your business purchases and owns the gear; procurement assistance and installer coordination can be included in project scope.
Service Scope and Consultation
Services, support hours, response targets, monitoring coverage, tools, licensing, and project work are defined in your agreement. Hardware purchases, third-party subscriptions, and on-site installation are scoped separately.
